Shipping & Delivery
Fast, Tracked Delivery Across Malaysia
Every order ships tracked, with a tracking number emailed to you once it's on the way. Enjoy FREE shipping on orders over RM99.
⏱️ Processing
Orders placed after 10am ship the next postage day. Batches process from the next working day; peak-season orders may take a little longer.
🚚 Couriers
We deliver with trusted partners including J&T Express. A tracking link is emailed the moment your parcel leaves us.
📍 Delivery Times
Klang Valley: 2–3 days · Peninsular Malaysia: 4–5 days · Sabah/Sarawak: 1–2 weeks.
Shipping Rates
Shipping is calculated at checkout by parcel weight & destination. Typical domestic rates:
| Destination | From |
|---|---|
| West Malaysia | RM7 (≤2kg) |
| Sabah / Sarawak / Labuan | RM15.90 (≤1kg) |
| Singapore | RM38.09 flat (≈ S$12) · free over RM286 (≈ S$90) · 3–7 business days |
| Other international | Calculated at checkout |
Good to know
- Free shipping automatically applies on orders over RM99 to West Malaysia (not Sabah, Sarawak, Labuan or overseas).
- Self pickup at our Shah Alam boutique is available for West Malaysia orders. Choose "Self Pickup" at checkout and collect once we email you that your order is ready.
- We're not responsible for courier delays or customs clearance times.
- Questions? Email hello@carlanisa.com.