Frequently Asked Questions
Everything you need to know about ordering, shipping, returns & payments. Still stuck? Contact us.
Browse our collections, pick your favourite piece and size, then tap Add to Cart and check out. We accept cards, FPX online banking, e-wallets and Cash on Delivery.
Yes — instalment options are available at checkout on eligible orders.
Once shipped, you’ll receive a tracking number by email. Enter it on our Track Your Order page to follow your parcel.
Orders placed after 10am ship the next postage day. If you haven’t received a tracking email within 3 working days, email hellocarlanisa@gmail.com. During sales/peak season, processing may take a little longer.
Klang Valley: 2–3 business days · Peninsular Malaysia: 4–5 days · East Malaysia (Sabah/Sarawak): 1–2 weeks. Times depend on the courier.
Returns & exchanges are accepted within 7 days of purchase. Items must be unused with all labels & tags intact. See our full Refund Policy.
Sale-priced items are non-refundable, and we can’t accept items that aren’t in original condition. If we shipped the wrong item, we’ll resend the correct one at no charge.
Yes — COD is available on eligible orders and is collected by the courier on delivery.