Q: How do I track my order?

Once shipped, you’ll receive a tracking number by email. Enter it on our Track Your Order page to follow your parcel.

Q: How long does delivery take?

Klang Valley: 2–3 business days · Peninsular Malaysia: 4–5 days · East Malaysia (Sabah/Sarawak): 1–2 weeks. Times depend on the courier.

Q: Which items can't be returned?

Sale-priced items are non-refundable, and we can’t accept items that aren’t in original condition. If we shipped the wrong item, we’ll resend the correct one at no charge.

Question 1

How do I place an order?

Accepted Answer

Browse our collections, pick your favourite piece and size, then tap Add to Cart and check out. We accept cards, FPX online banking, e-wallets and Cash on Delivery.

Question 2

Can I pay in instalments?

Accepted Answer

Yes — instalment options are available at checkout on eligible orders.

Question 3

How do I track my order?

Accepted Answer

Once shipped, you&rsquo;ll receive a tracking number by email. Enter it on our Track Your Order page to follow your parcel.

Question 4

What is the shipping timeline?

Accepted Answer

Orders placed after 10am ship the next postage day. If you haven&rsquo;t received a tracking email within 3 working days, email hellocarlanisa@gmail.com. During sales/peak season, processing may take a little longer.

Question 5

How long does delivery take?

Accepted Answer

Klang Valley: 2&ndash;3 business days &middot; Peninsular Malaysia: 4&ndash;5 days &middot; East Malaysia (Sabah/Sarawak): 1&ndash;2 weeks. Times depend on the courier.

Question 6

What is your return policy?

Accepted Answer

Returns & exchanges are accepted within 7 days of purchase. Items must be unused with all labels & tags intact. See our full Refund Policy.

Question 7

Which items can't be returned?

Accepted Answer

Sale-priced items are non-refundable, and we can&rsquo;t accept items that aren&rsquo;t in original condition. If we shipped the wrong item, we&rsquo;ll resend the correct one at no charge.

Question 8

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes — COD is available on eligible orders and is collected by the courier on delivery.

Frequently Asked Questions