Frequently Asked Questions
Everything you need to know about ordering, shipping, returns & payments. Still stuck? Contact us.
Browse our collections, pick your favourite piece and size, then tap Add to Cart and check out. We accept cards, PayPal, DOKU (online banking and e-wallets), DuitNow QR, bank transfer and Cash on Delivery. COD, DuitNow QR and bank transfer are available in Malaysia only; Singapore and other overseas orders pay by card, PayPal or DOKU.
Yes — instalment options are available at checkout on eligible orders.
Once shipped, you’ll receive a tracking number by email. Enter it on our Track Your Order page to follow your parcel.
Orders placed after 10am ship the next postage day. If you haven’t received a tracking email within 3 working days, email hello@carlanisa.com. During sales/peak season, processing may take a little longer.
Klang Valley: 2–3 business days · Peninsular Malaysia: 4–5 days · East Malaysia (Sabah/Sarawak): 1–2 weeks. Singapore: 3–7 business days (flat RM38.09 shipping, free on orders over RM286). Times depend on the courier.
Returns & exchanges are accepted within 7 days of purchase. Items must be unused with all labels & tags intact. See our full Refund Policy.
Sale-priced items are non-refundable, and we can’t accept items that aren’t in original condition. If we shipped the wrong item, we’ll resend the correct one at no charge.
Yes — COD is available on eligible orders in Malaysia only and is collected by the courier on delivery.