Frequently Asked Questions
Everything you need to know about ordering, shipping, returns & payments. Still stuck? Contact us.
📦 Orders
How do I place an order?
Browse our collections, pick your favourite piece and size, then tap Add to Cart and check out. We accept cards, FPX online banking, e-wallets and Cash on Delivery.
Can I pay in instalments?
Yes — instalment options are available at checkout on eligible orders.
🚚 Shipping & Tracking
How do I track my order?
Once shipped, you'll receive a tracking number by email. Enter it on our Track Your Order page to follow your parcel.
What is the shipping timeline?
Orders placed after 10am ship the next postage day. If you haven't received a tracking email within 3 working days, email hellocarlanisa@gmail.com. During sales/peak season, processing may take a little longer.
How long does delivery take?
Klang Valley: 2–3 business days · Peninsular Malaysia: 4–5 days · East Malaysia (Sabah/Sarawak): 1–2 weeks. Times depend on the courier.
↩️ Returns & Refunds
What is your return policy?
Returns & exchanges are accepted within 7 days of purchase. Items must be unused with all labels & tags intact. See our full Refund Policy.
Which items can't be returned?
Sale-priced items are non-refundable, and we can't accept items that aren't in original condition. If we shipped the wrong item, we'll resend the correct one at no charge.
💵 Payment
Do you offer Cash on Delivery (COD)?
Yes — COD is available on eligible orders and is collected by the courier on delivery.